Outsource support refers to the practice of contracting external service providers to handle certain aspects of a company's customer support operations.

This can include tasks such as answering customer inquiries, troubleshooting technical issues, and providing assistance with product usage. By outsourcing support services, companies can benefit from cost savings, increased efficiency, and access to specialized expertise.

External support providers are often able to offer around-the-clock support, which can be particularly valuable for companies with a global customer base. Outsourcing support can also help companies scale their customer support operations quickly and effectively.

Instead of having to hire and train additional in-house support staff, companies can simply increase their outsourcing contract to accommodate growing customer needs. However, outsourcing support is not without its challenges.

Companies must carefully vet potential service providers to ensure they have the necessary skills and resources to meet their needs.

Communication can also be a potential issue when working with external support providers, as they may not always have the same level of understanding of a company's products and processes. Overall, outsourcing support can be a valuable strategy for companies looking to streamline their customer support operations and improve the overall customer experience.

By leveraging the expertise and resources of external service providers, companies can focus on their core business activities while still providing top-notch support to their customers.